Categories
Accessories
Accessories
Panama Hats and Bags
Panama Hats and Bags
Wayuu Bags
Wayuu Bags
Accessories and Hats
Accessories and Hats
Terms and Conditions  Sales

 Sales Conditions

Refund Policy (No Refund)

All products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued.

The products will be shipped to the adress, city and country that appears on the Invoice. Postal adress changes, are responsability of the buyer only.

After you receive the Products:

We provide a Shipping insurance with all our products. It is mandatory to check the products, when you receive the product and see if they are right and complete. The reclamation, should be in the 72 hours,  after you receive the products.

If the the products  are not complete, The Shipping Company will check the weight you received with the weight we sent you. For damages products, you should send us the pictures with he damages products to replace.

The Shipping Company will pay the cost of the product, exactly to the price is the Invoice attached and  Shipping documents.

 

Damaged products

1- Hats and other Straw Products

The hats and straw products are  very delicate. They  can not  receive impact, knockings, bangs, weight on the top, water or another liquids that can produce damages and  they can not be wet and they can not change the form or shape. If your product receive these kind of  treatment, it can not change.

If you receive the hats with damages, because of the shipping, you  fallow  the instructions (After the you receive the products)

Returned or exchanged products must be in the condition you received them and in the original box and/or packaging to us  Bogotá Colombia.

You should send in the same Shipping and Insurance service we used to send. The return shipping and insurance is the responsability and cost for the client.

 
If we sent  the products with a document  of the TRADE PROMOTION AGREEMENT to low the harmonized  tariffs or  others documents agreements for Duties  discounts ,  you should add a  document  to discount the Duties in our Country either. If you send us the products without   these documents, we will discount the cost of the Duties from the Total of the products to change or the devolution money.


2-Other products

You should prove with pictures and description to our email,  how was the problem and we will solve it. The products can not receive impact, knockings, bangs, weight on the top, water or another liquids that can  produce damage to them.

We will study your problem and we will give you a solution.  If we need to replace the products:
Returned or exchanged products must be in the condition you received them and in the original box and/or packaging to us  Bogotá Colombia. Also, You should send in the same Shipping and Insurance service we used to send. The return shipping and insurance is the responsability and cost for the client.

If we sent  the products with a document  of the TRADE PROMOTION AGREEMENT to low the harmonized  tariffs or  others documents agreements for Duties  discounts ,  you should add a  document  to discount the Duties in our Country either. If you send us the products without   these documents, we will discount the cost of the Duties from the Total of the products to change or the devolution money.

Colors of the Products

We sell hand made products and more of them  with natural  colors or colors hand made prepared. Sometimes the products can be a little different to the picture. it is possible that one product would not look  exactly to another one, because are hand made and also for different people.

Before to buy our handmade products you should accept it.

Refund Policy (No Refund, Exchange Only)

All products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued. You may contact us within 120 days from the purchase date if you wish to exchange your purchase for a product of equal or lesser value. If you choose to exchange you purchase for an item of lesser value, there will be no refund for the difference in price.

Returned or exchanged products must be in the condition you received them and in the original box and/or packaging to us  Bogotá Colombia. Also, You should send in the same Shipping and Insurance  service we used to send.The return shipping and insurance is the responsability and cost for the client.

 
If we sent  the products with a document  of the TRADE PROMOTION AGREEMENT to low the harmonized  tariffs or  others documents agreements for Duties  discounts ,  you should add a  document  to discount the Duties in our Country either. If you send us the products without   these documents, we will discount the cost of the Duties from the Total of the products to change or the devolution money.

Refund Policy (for Goods)

If you are not 100% satisfied with your purchase, within 120 days from the purchase date you may either return your purchased product to us for a full refund or exchange it for another product of equal value. The products, can not be damage, cut, used or bad conditions.

The products must be in the condition you received them and in the original box and/or packaging to us  Bogotá Colombia. Also, You should send  us in the same Shipping service we used to send.

If we sent  you the products with a document  of the TRADE PROMOTION AGREEMENT to low the harmonized  tariffs or  others documents agreements for Duties  discounts ,  you should add a  document  to discount the Duties in our Country either.

If you send us the products without  these documents, we will discount the cost of the Duties we should pay for it in our Country,  from the Total of the products to change or the devolution money.

Returned a box without receive it

If you do not  accept or receive a box that we sent you without look the products and to check if they were good or not,  and you want we will return you the money of the products, you should  provide to the company is returned the products, the documentation  to enter to our Country without Duties.

if you do not provide these documents, we will discount the Duties cost of the total of Money we should return you.


Consent


When you buy a product to us,  you have accepted the terms and disclaimer set out above.